Conversational agents
your customers will actually enjoy talking to.

One platform. The whole conversation.

From listening and reasoning to expressive speech, with the tools to manage what happens next.

Simplified platform overview. Patent: “Persuasive conversational agents for selecting words and tonalities.”

Lightning-fast responses.

Latency is the gap between your last word and the agent’s first audible response.

P50 shows a typical turn. P95 and P99 reveal the slower responses.

Illustration only — not a measured Tone benchmark.

You have the floor.

Short acknowledgments let you know the agent is following along, without turning every pause into a new answer.

• Acknowledges what you are saying.
• Leaves room for you to finish.
• Handles interruptions as the conversation changes.

These are individual voice cues. Their timing in a live call depends on the conversation.

Work through the trade-offs.

Track the question, the relevant constraints, and what still needs to be resolved before recommending a next step.

• Keeps track of the conversation’s state.
• Checks alternatives before moving forward.

Illustrative dialogue. The deductible-negotiation recording has not been attached yet.

Find the detail that matters.

Bring your business information into the conversation, so the answer is grounded in the right document.

• Retrieves the relevant product or policy detail.
• Keeps answers tied to the information you provide.

Illustrative document lookup, not an actual plan or a recording of retrieval.

Keep the next step moving.

Continue beyond the call with text and email that fit the same customer workflow.

• Carries the conversation across channels.
• Connects follow-up to the customer’s request.

Illustrative flow. A walkthrough of the actual platform will replace this visual.

Pick up where you left off.

Remember relevant details across conversations, including the longer path from first interest to a decision.

• Retains relevant preferences and open questions.
• Supports follow-up through longer sales cycles.

Illustrative sequence. A matched first-call and callback recording is still needed.

Give the conversation direction.

Adapt the words, tonality, and approach as the conversation moves toward a goal.

• Connects short-term steps to longer-term goals.
• Adjusts the approach as the conversation unfolds.

Hear the conversation goals in the recorded scenarios on the homepage.

More than a dial button.

A dialing system that connects calls to the broader agent workflow.

• Brings outbound calls into the agent experience.
• Connects the conversation with what happens next.

Illustrative flow. The actual dialing-suite walkthrough is still to be selected.

Build the path beyond the call.

Connect calls, texts, delays, and decisions in a visual workflow.

• Build with Call, SMS, Delay, Decision, and End steps.
• Set operating hours and contact limits.
• Configure cadence and retry timing.

Illustration of controls available in the platform’s workflow builder.

Bring in your team.

Manage transferred calls and callbacks from the Agent Command Center.

• Enable human handoffs within a workflow.
• Manage callbacks from a searchable queue.
• Review call history, transcripts, and recordings.

Overview of the platform’s human-agent controls.